Refund policy

Returns and refunds

Most HEDDEL products are produced especially for each order. Except where applicable law requires otherwise, we do not accept returns or exchanges for choosing the wrong size, changing your mind, or ordering an incorrect color. Please review the product description and size guide before purchasing.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, misprinted, or different from what you ordered, contact us within 14 days of delivery at contact@heddel.com. Include your order number and clear photographs of the item, packaging, and shipping label. After verification, we will provide an appropriate replacement or refund at no extra cost.

How to request help

Email contact@heddel.com before returning any item. If a return is authorized, we will provide instructions and the correct return destination. Items sent without authorization might not be accepted.

Order changes and cancellations

Contact us as soon as possible if you need to correct an order. Once production has begun, changes and cancellations might not be possible.

Refund timing

Approved refunds are issued to the original payment method within 5 business days after approval. Your bank or payment provider may require an additional 5–10 business days to display the credit.

Mandatory rights

Nothing in this policy limits any mandatory consumer rights that apply in your country or region.

Business contact

HEDDEL
125 1/2 West Main Street
Missoula, MT 59802
United States
contact@heddel.com